Compass & Quill

There’s a new employee at my part-time job, and they’ve got a defensive streak that really makes them unpleasant to interact with. This has created unnecessary turmoil in my life lately. Of course, I’m treating it as an exercise in learning how to filter my language to avoid unnecessary drama while still attempting to get things accomplished with difficult people. But more than that, I’m choosing to use it as a lesson in letting go, on a couple of levels – in letting go of expectation, negative emotion, and memories of things that are just not that big of a deal, in the scheme of life, the universe, and everything. In other words, I’m giving myself an attitude adjustment.

The other day, my coworker was nearly 10 minutes late, which might not seem like much, but is a big deal since there’s only one of us at a time. Whoever is manning the desk overnight can’t leave until their relief gets there, which is a problem if that person has a day job (as all of the night auditors at this hotel do). The person didn’t bother to call to let me know, so when they finally walked in, I was already late to Job #2.

On my way out the door, I asked if they had my number and explained that from now on if they’re running late they should call to give a heads up to whoever is working the desk. My coworker immediately started making an excuse about a car broken down, with an offer to show me photos of the car that had broken down, to which I replied, stupidly, “I don’t care.” Not meaning “I don’t care about your problems,” but rather “I’m not your boss, you don’t have to prove that your car was broken down.” It was an unfortunate turn of phrase, and I regret that I didn’t realize immediately that what I’d said could potentially be hurtful.

It didn’t hit me until later that I’d said something that could be interpreted a different way if you didn’t know me, so when I saw my coworker today, I explained myself and apologized for using the phrase “I don’t care” when we were talking. The person rolled their eyes at me and snorted. Awesome.

Of course, also today there were several things that a couple of our newer employees had mistakenly done over the last few days that I had to spend about an hour fixing last night. Part of my job is to fix the problems on reservations, but also let the morning shift know what’s going on. When I let my coworker know what had gone on overnight, they started passing the buck immediately. Keep in mind that this person is brand new. It doesn’t matter if they don’t know how to do something – it’s expected. But instead of “Oh yeah, I might have messed that up,” or “I think that was so-and-so who did that, but I don’t know how to fix it, could you show me?” all I got was “It’s so-and-so’s fault. I was training him and he did it wrong. Etc.” Mind you, I have no clue why a brand-new employee who doesn’t know the reservation system is training another new employee, but that’s out of my control. Also, if you’re “training” someone and they do it wrong, as the trainer, you should be equipped to correct the problem then and there, or at least leave a note so someone else can fix it instead of waiting for the night auditor to catch it in passing.

Oh well. It’s not my fault that this place is crazy, and there’s nothing I can do to fix the crazy. It was that way before I started, and it will be like that long after I’ve moved on. The only thing that is firmly within my control is letting go of the angst I’m feeling over working with people who are not interested in accepting responsibility and taking advantage of the opportunity to learn and excel. This is my part time gig, not my career. It’s not my life, and it has very little bearing on my future, other than helping me pay off credit cards. It is within my power – and indeed, my responsibility – to watch my language, and never say things like “I don’t care” again – because obviously I do, very much. But it’s up to my coworkers to accept apologies, and to volunteer to learn things that will help get the drama and shambles under control.

It is also within my power to spend all day tomorrow looking for writing and editing gigs, so that if I have to keep working these long hours, at least I can do so from home, where I can control the quality of my surroundings and work output.